Case Study: Streamlining Compliance and Saving Time for a Large ABA Organization

"Innovative software solutions for enhanced efficiency and accuracy in healthcare compliance."

This case study explores the development and implementation of an audit preparation software module that significantly improved compliance and saved time for the ABA Funder Support.

PROJECT OVERVIEW

PROJECT DETAILS

Project Type Custom Software Development

Technologies CentralReach Integration

PROJECT SUMMARY The project, completed in just four weeks, involved creating a web-based solution integrated with Electronic Health Record (EHR) system and their custom Connect platform. This solution was designed to streamline the monthly audit requirements imposed by insurance companies.

THE CLIENT

Healthcare/ABA (Applied Behavioral Analysis))

Situational Overview This ABA was faced with new compliance requirements from the insurance companies they partner with, which added approximately 1,100 hours of additional work per year to their staff's workload. Over a period of four months, this extra work led to increased overtime, stress, and the potential for errors. Seeking a solution, The ABA turned to SD to lighten the load and improve the accuracy of their compliance process.

CHALLENGES

Overview

Increased Workload: The new insurance requirements added about 100 hours of work each month to an already busy team.

Manual Data Handling: The absence of an easy way to pull data led to a lot of manual efforts in computing and creating the necessary reports, which increased the chances of mistakes and typographical errors.

DETAILS Complex computations.

THE SOLUTION

The project, completed in just four weeks, involved creating a web-based solution integrated with the ABA’s Electronic Health Record (EHR) system and their custom scheduling platform. This solution was designed to streamline the monthly audit requirements imposed by insurance companies.

Automated Calculations: Automatically generating listings of clients based on the funder’s rules for incomplete scheduling.
Pre-filled Responses: Pre-filling rules-based reasons for any client service shortfalls, thus reducing manual entry.
Enhanced Access: Provide quicker access to key information such as terminations, contract holds, and recent files from their practice management system/EHR.
Monthly Report For Funders: Generating comprehensive monthly reports to meet the funders' requirements.
Detailed Audit Report: Including timestamps of all client sessions, offers, offer results, and other relevant details in case the funder needed further details.

Results This case study highlights the importance of tailored software solutions in addressing industry-specific challenges. By partnering with SD, this regional ABA was able to transform a stressful, manual process into a streamlined, efficient operation, thereby improving both compliance and employee satisfaction.

"SD quickly identified our challenges and developed a solution that not only saved us a lot of time each month but also exceeded the expectations of our funding partners." - VP of Operations